Terms & Conditions

All bookings are made with Simply Coach Holidays, a wholly owned division of Crossways Travel Ltd, 6 Empool Close, Crossways, Dorchester, Dorset, DT2 8BX, and are subject to the following Terms and Conditions. We operate a mailing list, where names and addresses are kept securely. We do not pass any personal details (other than names and dates of birth) onto any third parties.

Complaints – If you have a complaint during one of our tours, please inform the driver/coach host, who will do their utmost to resolve the problem. Failure to establish your complaint immediately may subsequently affect your right to raise the matter with us after the tour has been completed. If the matter cannot be rectified on the spot, you must notify our office in writing within 28 days of completion of your tour.

If you cancel your tour – Cancellation must be communicated to us in writing.

Holidays – All deposits are non-refundable. Cancellations made more than 60 days prior to departure are refunded in full (less deposit), 59-28 days 50% (less deposit), 27-14 days 25% (less deposit). Cancellations made less than 14 days prior to departure cannot unfortunately be refunded due to third party requirements.

If we cancel your tour – We reserve the right to withdraw any tour from our programme due to insufficient bookings or other operational reasons. In the event we shall inform you where possible no less than 2 weeks prior to departure. We shall refund all the monies paid to us in full. No other claim for additional compensation will be considered by us.

If we change your tour – In the event we need to alter a significant element of your tour, we shall inform you as soon as possible, and replace that element with an equivalent or higher standard alternative. If the change significantly affects the tour as a whole, you will have the option of cancelling your booking and receiving a full refund.

Force Majeure – Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, offer any refunds or pay for any loss incurred or compensation where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the suppliers’ reasonable control. These events whether actual or threatened include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, terrorist activity, advice from the UK Foreign Office to avoid or leave a country or region, industrial dispute, natural or nuclear disaster, fire, viral outbreak, adverse and severe weather conditions, closure, restriction or congestion of airports, ports, stations or other transport hubs.

Concerts, Theatres, Events, Performers and Artists – If you are travelling on a tour where the primary reason for travel is a concert or event, we cannot accept responsibility for the non-appearance or the cancellation or curtailment of any event or performance; our responsibility is to provide you with a ticket for the concert or event. Should the situation arise, the holiday arrangements will still proceed and we will not always be in a position to advise you of such an occurrence before you travel. Such occurrences will not constitute a significant change to your holiday arrangements, therefore holiday transfer or cancellation will not be permitted without paying our normal charges for doing so and we regret no refunds, compensation or expenses will be payable.

Pick-up points – Pick-up points can be discussed when you book. The details of your exact pick-up point will be sent to you with your tickets. it becomes your responsibility to provide us with the correct pick-up point when you book.

Timings – Pick-up times advertised will be as accurate as possible, however, traffic and road conditions may cause the coach to be be slightly delayed. Return times are estimated, and can change due to traffic and road conditions. We cannot be held responsible if you are not at your designated pick-up point on time or if you are not back on the coach at the time stated by the coach crew during any of our tours. No compensation can be given if you miss the coach.

Vehicles/Seats – Although specific seats are normally allocated on the coach on all tours., due to operational reasons, these cannot be guaranteed. We reserve the right to change the vehicle used for our tours at short notice as long as we replace it with a vehicle of a similar standard. On occasions certain on coach amenities (toilet, video etc.) may become inoperative and although we will do our best to fix the problem asap, this may not always be possible. To ensure a smooth operation of our pick ups you may be picked up with a feeder service – this could be a feeder coach, min bus or taxi and then conveyed to the Tour Coach.

Smoking, Mobile Phones, Behaviour – All vehicles used by Crossways Travel are “Non-Smoking” throughout. Drivers will make adequate stops for those who wish to disembark the coach to smoke. Mobile phones must be switched to silent while on board the coach. We reserve the right to refuse booking or to terminate a client’s tour in the event of unreasonable conduct likely to cause damage, distress, danger or annoyance to others. You are also reminded that consuming alcohol not purchased on board our coaches is not permitted.

Insurance – Insurance although not obligatory is recommended on all our tours. Although we do not provide our own insurance we do have an agreement with a local insurance provider based in Dorchester who offers our passengers preferential rates. Please enquire for details.

Passports – If the Holiday involves travel outside of the UK and you are a British citizen, then you must bring your passport with you. If you are not a British citizen, you should check whether you require a visa. Simply Coach Holidays cannot be held responsible for any passenger travelling without proper documentation. All passports must have a minimum of 6 months validity from the date of travel.

Itineraries – It may be necessary to change our advertised itinerary, route or the daily order of excursions to adapt to local conditions whilst on tour.

Luggage – Luggage is restricted to one medium size case/bag per person plus one small bag to be stowed in the overhead rack. With advance notice we are able to carry wheelchairs, small scooters and walkers.

Single Rooms – The supplement shown (if any) is charged by hotels for a single occupancy room. It does not guarantee sole occupancy of a twin/double room. Crossways Travel have no control over the hotels’ room allocation.

Special Requests – Requests for special diets, walk-in showers, low floor rooms etc. will be passed to hotels. However, we have no control over the hotels’ room allocation and subsequently these will not be guaranteed. Any dietary requests will need to be discussed with the hotel directly upon arrival.

Prices – Please note that in exceptional circumstances we might need to change the price of our holidays. However, if this becomes a necessity, we will notify you in writing. We will not change the tour price within 30 days of departure.

Child Prices – We do offer discounts for children travelling with adults on all our holidays, however, since hotel policies on child prices vary greatly and depend on the room configuration, we do not generally publicise these. Please do ask. If your child needs a booster seat, it is your responsibility to bring it with you on the day.

Promotions – All promotional discounts and vouchers are non-transferable and can be withdrawn without notice.